Shipping & Retun Policy
Shipping Policy
Free shipping available to all customers within Canada. All orders will be processed and shipped within 2 business days. Tracking information will be provided, expect delivery within Canada in 2-7 business days.
Some items may take longer during holidays and peak shopping events..
Please contact customer service to request express shipping at CS@flanka.ca.
You can request a cancellation up to 1 hour after your order has been placed, please contact customer service with your information if you would like to do so.
Return & Exchange Policy
All products sold on Flanka Store come with a 30 day warranty.
If you have an issue with a smartphone contact us and return within 14 days.
If you receive a smartphone that's defective out of the box please contact us within 2 days of receiving your item.
To be eligible for a return, your item must be free of physical or liquid damage. Your item must be in the same condition that you received it. It must also be complete in the original packing with all accessories.
If you return an item unopened, there will be no restocking fee. If the item is opened or used a 20% restocking fee will be charged. In cases where after a thorough evaluation the item it is found to have no defective issue a 20% restocking fee will be charged.