Refund Policy

If you would like to return a product purchased from our store contact customer service within 14 days of delivery at CS@flank.ca.

If your item is eligible for return you will be provided information for the return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your return.

If the item is valued over $75 consider sending the product back with tracking information. 

If your return is approved a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please note that it may take a few days before the credit is reflected on your original method of payment due to processing times.